A Commitment to Customers

Recording, tracking and resolving the causes of customer complaints is a critical part of any organisation’s quality process. Whenever a customer hands you a complaint, he's also handing you an opportunity to create a stronger and more profitable relationship with him. That's because complaints that are handled properly can be converted into increased loyalty and more business.

Business Drivers
	I want to effectively deal with customer concerns or complaints
	I need to have comprehensive complaints history
	I need to ensure consistency of customer interaction
	I want to track trends in customer issues

IsoTracker provides a centralised and easy-to-use interface for recording and tracking complaints from any location whether from your desk while responding to a customer’s call or out in the field with the customer. Complaints can be entered by any user and then routed to qualified complaints administrators who will then assign them based on the complaint’s type and product.

Complaints may be routed for investigation to a number of users such as a manufacturing site where specific analysis will be performed and replies made within a specific delay. Complaints may also be routed for corrective action at any stage of the process. A complete history of a complaint is available as the complaint is being handled and after is has been closed.