isoTracker Module Development Plan

1st December 2006 – Launch of Version 1.0

First release of the isoTracker online and on-demand Quality Management system with account and user administrative function and a Document Control module. The Document Control module has the current main features:

• Complete web-based functionality
• Compatibility with all existing applications used to create and edit documents
• Strict built-in workflow rules
• Version control with electronic approval
• Change request and automatic review
• Restrictive access at user and folder level
• Document history trail and automatic archiving
• Automatic email and system notification events

16th April 2007 – Launch of Version 1.1

This minor upgrade had the following improvements:

• Ability to restrict folder creation and document import to Administrative users only
• Ability to change system time to reflect local time zone
• Increase maximum file upload size from 900 Kilobytes to 50 Megabytes
• Addition of multiple document upload facility
• Improved document search capability
• Ability for customer Super Administrator to back-up system onto a local folder and to do a full system restore from the backed-up data

15th September 2007 – Launch of Version 1.2

This upgraded version introduces a new Customer Complaint module and a reports feature. The key features of the Customer Complaint module are:

• Ability to upload customer, supplier and product information
• Recording of a complaint by any user but review and acceptance by assigned complaint administrators
• Full complaints history with easy access at any stage of a complaint’s progress
• Assign severity level and route for investigation, non-conformance or corrective action with escalation if response is late
• Pre-saved configurable email templates for every status level in a complaint’s process

15th June 2009 - Launch of Version 2.0

This new version covered the major upgrade of one module, the minor upgrade of a second module and a new product user interface. These are:

• A new Document Control module designed to reflect customer requirements for fewer steps
• An upgrade to the Customer Complaints module to permit the recording and investigation of any type of complaint whether internal or external in origin
• A complete re-design of the product interface (look & feel) with greater commonality between the various modules while giving them different colours

19th October 2009 - Launch of Version 2.1

This upgraded version introduces a new Audits module. The key features of the Audits module are:

• Creating Vertical and Horizontal audits with choice of Pass/Fail or Graded answers
• The use of prior checklist items to create a new checklist
• Scheduling Audit Events with multiple Auditees
• Adding questions on the fly while running an Audit Event
• Printing out the checklist, interrupting an Audit and completing it later
• Issuing Non-Conformance or Corrective Action. Sending notifications with reminders
• Escalating notifications when replies are late

17th April 2010 - Launch of Version 2.2

Addition of Reports for all functioning modules. The key features are:

• Full user activity report
• Full module activity and audit report
• Ability to provide graphical analysis through extraction of data into Excel

27th August 2010 - Automatic Demo Account Creation

isoTracker Demo accounts are now created instantly online when registering for a 60 Day Free Trial. This is a replacement of the previous manual process which had a delay of about 24 hours from Demo account request to creation. The automatic email notifications providing isoTracker walk-through instructions will continue to provide frequent and invaluable evaluation instructions.

1st March 2011 - Enhanced Security with SSL Encryption

In response to customer demands we added SSL encryption to the already available data encryption. This means that customer information is not only encrypted on our servers but is also now encrypted during transit over an Internet connection between our servers and the customer's browser. SSL encryption is commonly used by banks and credit card companies to protect the communication of sensitive data over the Internet.

21st September 2011 - Launch of Version 2.3

This upgrade adds a new Competency Testing module to the isoTracker product. Its key features are:

• Creating Job Roles and Competencies and assigning them to staff members
• Creating a variety of different types of test such as Mutiple Choice, Short Answer or Yes/No answers
• Scheduling Assessments and running the tests online from any location
• Automatic grading of Multiple Choice tests with manual grading of Short Answer tests
• Required trainer review and grading of the completed Assessments
• Sending out Non-Conformances, Corrective Actions and/or Preventive Actions on failed Assessments
• Maintaining a full Training record of all past Assessments for all staff members