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Document Control

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Web-based Solution
Document Control
Customer Complaints
Audits
Competency Testing

1st December 2006 – Launch of Version 1.0

First release of the isoTracker online and on-demand Quality Management system with account and user administrative function and a document control module. The document control module has the current main features:

 

  • Complete web-based functionality
  • Compatibility with all existing applications used to create and edit documents 
  • Strict built-in workflow rules
  • Version control with electronic approval
  • Change request and automatic review
  • Restrictive access at user and folder level
  • Document history trail and automatic archiving
  • Automatic email and system notification events 

16th April 2007 – Launch of Version 1.1

This minor upgrade had the following improvements:

 

  • Ability to restrict folder creation and document import to Administrative users only 
  • Ability to change system time to reflect local time zone
  • Increase maximum file upload size from 900 Kilobytes to 50 Megabytes
  • Addition of multiple document upload facility
  • Improved document search capability
  • Ability for customer Super Administrator to back-up system onto a local folder and to do a full system restore from the backed-up data

15th September 2007 – Launch of Version 2.0

This new version introduces a new customer complaint module and a reports feature. The key features of the customer complaint module are:

 

  • Ability to upload customer, supplier and product information
  • Recording of a complaint by any user but review and acceptance by assigned complaint administrators
  • Full complaints history with easy access at any stage of a complaint’s progress
  • Assign severity level and route for investigation, non-conformance or corrective action with escalation if response is late
  • Pre-saved configurable email templates for every status level in a complaint’s process 

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