What is ISO 9001?
The latest version of the standard was introduced on September 15th, 2015, it is referred to as ISO 9001:2015, and organisations have until September 28th, 2018 to implement the new standard.
Key Content of ISO 9001:2015
ISO 9001:2015 is constructed around 7 quality management principles:
- customer focus;
- engagement of people;
- process approach;
- evidence-based decision making;
- relationship management.
The following are the main changes from the ISO 9001:2008 standard:
- A same High Level Structure (HLS) as ISO 14001, ISO 22000, OHSAS 18001, etc. This means that it is simpler to integrate numerous management systems
- There is greater emphasis on the measurement of inputs into processes and their outputs. Examples of inputs would be labour, raw materials, data, specifications, etc. The output must be checked that it is of good quality
- The emphasis is on “Risk Based Thinking” which effectively replaces “Preventive Actions” as it is no longer mentioned
- The Context of the Organisation is used and includes all Interested Parties whose expectations and requirements must be considered in an organisation’s products and services
- The Management Representative is no longer required and Quality is now the responsibility of the entire organisation
- The Interested Party is now extended beyond customers to include suppliers, employees, shareholders, the community, etc.
- The terms “document” and “records” have been replaced with the term “documented information” which is defined as the “information that the organisation has to control and maintain“. The information can therefore be in any format from paper to electronic. There is also no longer a need for a quality manual
Changes from ISO 9001:2000 to ISO 9001:2008
ISO 9001:2008 was a minor upgrade and provided clarifications to the requirements of ISO 9001:2000, together with some changes to make it more consistent with ISO 14001:2004. There were no new requirements.
Changes from ISO 9001:1994 to ISO 9001:2000
This was a major upgrade to the standard. Prior to that it was made up of three standards:
- ISO 9001:1994 – Manufacturing with Design & Development
- ISO 9002:1994 – Production and Installation (No Design)
- ISO 9003:1994 – Final inspection and test
These were all merged into a single standard, ISO 9001:2000.
For ISO 9001:2000 the 20-clause structure was abandoned and replaced with the 5 sections which are described above.
It is process orientated and follows the operating principle of the Plan-Do-Check-Act (PDCA) methodology. The new standard became more customer-oriented and expects organisations to communicate with customers and to measure and monitor customer satisfaction.
It also emphasised the need to make improvements and specifies that an organisation must evaluate the effectiveness and suitability of its quality management system, and to identify and implement systemic improvements. The evidence that training has taken place was no longer sufficient and instead the effectiveness of the training has to be evaluated.
Finally, documentation requirements became less prescriptive and permitted greater flexibility.
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